At Vorf, we aim to provide a reliable and convenient service experience. You are eligible for a full refund if you cancel your booking before the service provider accepts it, or if the provider cancels due to unavailability. Refunds will not be issued if you cancel after the provider’s acceptance, if the service is completed as described, or in cases of minor delays or inconveniences. Eligible refunds are credited to your Vorf wallet or, in some cases, to the original payment method. For any disputes or concerns, please contact our support team at info@vorf.fi or +0442001385. This policy may be updated at any time, and the latest version will always be available on our website and mobile app.